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We require for all orders that customers specify the year, make, model, engine size, transmission type and/or any special circumstances related to altering the vehicle from original specifications.
For wheel and tire considerations, such modifications could include: lift kits, aftermarket / modified brake calipers, lowering kits, modified fenders, etc. If there are concerns regarding appropriate wheel and tire clearance upon talking with the customer, we will also follow-up with our brand distributor to make sure the wheel will fit on your hub and over your calipers as well as inform you of any potential tire rub from steering or suspension travel.
PLEASE INSPECT YOUR SHIPMENT IMMEDIATELY! YOU HAVE TEN DAYS FROM RECEIPT TO NOTIFY US OF ANY COMPLICATIONS. All orders are processed & shipped as soon as possible after receipt of payment. We currently provide ground shipping to the continental 48 states. We will ship to Hawaii and Alaska, however an additional shipping fee will apply, so please contact us before ordering. The quote will be in excess of the standard shipping charge. Customer is responsible for any & all freight charges where applicable. We do NOT ship to P.O. Boxes and other potentially fraudulent addresses. In our order review step, we verify if your address falls within a deliverable class based on a third-party lookup process, so you will know prior to submitting your order.
We will e-mail your tracking number after we have a shipment in process. Most items ship out within 48 hours of purchase. Once we receive your payment please allow up to 7-10 business to receive product depending on availability. Many of our suppliers will ship directly to you from the wheel manufacturer, so we may not be able to change the shipper of choice.
Customer will be charged a 20% restocking fee & all shipping costs on any shipment refusal unless pre-authorized. Re-orders may require prepayment in full. Shipping charges are not refundable.
Fozzies Wheels will keep our prices steady for as long as possible. However, due to inflation and the constant fluctuation of our economy, sometimes this cannot be done & adjustments need to be made. We reserve the right to change pricing without notice.
ALL MAJOR CREDIT CARDS ARE ACCEPTED. Payment by MASTER CARD, VISA, DISCOVER, AMERICAN EXPRESS ensures fastest processing. PayPal is not being accepted yet - we are working on that. All payments to be in U.S. funds. We accept all credit card payments through our checkout process.
Please be patient as we answer your email. Right now we receive around 100 emails a day. We really appreciate your email & we will try to answer your email as quick as possible.
Fozzies Wheels honors the products we sell with our . Please review this policy and address any concerns regarding your order via email or call.
It is important to read through this policy in the case of:
Notify the freight carrier immediately and save the package as they will need to verify it. Claims for shortage of merchandise (other than lost items) must be made to them within 5 days of receipt of order.
Please inspect your invoice immediately and carefully! The invoice will be either attached on the outside of the box, or most likely within the package. The invoice should include everything that is within the shipment, and may also include a complete listing of all items not shipped (because of possible back ordered items).
In the case of wheels, tires, lug nuts, and TPMS sensors purchased as a package, many times, those items are sent separately, so tracking will be provided for each. In many cases small items are packaged together with other items, such as a smaller box placed within a larger box or hardware placed in the wrapping. If you are still unable to find an item that is included on your invoice, please call immediately.
If you have received a tracking number and it is showing delivered to your address, but you never received the item, notify the freight carrier immediately. You will need to file a claim for the lost items.
DAMAGED MERCHANDISE Fozzies Wheels takes every precaution to ensure your merchandise will arrive in new, complete and intact. However, shipping accidents occasionally occur.
Most of the time merchandise will have been damaged by the delivery service. If possible, try to receive your shipment personally.
Inspect your merchandise immediately & completely while your delivery driver is present (if possible). Claims for shortage of merchandise (other than lost items) must be made to us within 10 days of receipt of order. If the box is obviously damaged or tampered with, please refuse the shipment. Have your delivery driver note the damage in the writing and contact UPS to file your claim. UPS will then return the box to us. We will file a claim with the carrier as well, and ship you a new package. If this is not possible, then inspect your package(s) at the soonest available time. If any damage is visible, give us a call and we will instruct you on how to properly handle the problem. If you fail to follow our instructions, this may void getting the merchandise replaced. Follow these instructions: If the shipment has already been accepted, please do not throw anything out. You will need to save the box and the packing material. Give us a call and we’ll give you complete instructions on how to handle the situation. Most of the time, UPS will return to your address and pick up the damaged goods from you. Make sure to repackage the damaged merchandise in its original condition on arrival, including the original packing material.
All cancelled orders that have already been paid by Credit Card are subject to a 5% cancellation fee. This is to recover the credit card charge fees we have incurred with your purchase. If payment has NOT been processed, then no fee will be incurred.
FREIGHT CHARGES: Freight charges WILL be reimbursed if you received a defective part or if the part you ordered was not the one received or on Warranty items. Applicable freight/shipping charges WILL NOT be reimbursed if you ordered the wrong part / decide you do not want a part and want to return the item.
When a return is received, an exchange, credit or refund will be processed within 5-10 business days as credits would be received from our distributors / wheel manufacturers for your order. It may take a few days before you see the credit back on your account. If you have questions regarding your return please email us.
Fozzies Wheels will not be liable for personal or property damages caused by the use or misuse of any product we manufacture or sell. We will repair or replace any product found to be defective, subject to our inspection. Due to the nature of this product we cannot pay labor fees that may be incurred. All products must be returned freight prepaid for inspection.
All merchandise sold by Fozzies Wheels, LLC, is fully guaranteed against defects in material or workmanship by the respective manufactures. Limited lifetime warranty covers original purchaser for life of product. Replacement will be limited to non wear type parts & does not include labor claims of any type. If a manufacturer’s warranty as being free from defects we will exchange only. If the item has been used and you are requesting warranty work, this may take up to 30 days as warranty work is done by the manufacturer NOT Fozzies Wheels. If you have any questions please contact customer service.
Any product that is manufactuered by Fozzies Wheels is covered by our Limited lifetime warranty. If you do have a warranty claim please contact customer service to initiate the process. We will usually require the customer to ship the product back to our warehouse where we can inspect the product. When we recieve the product we will inspect the parts. If the product can be repaired we will restore it to factory specs, otherwise if a replacement is required we will issue a replacement. Customer is responsible for all shipping fees for warranty claims.
You will be notified by e-mail or phone within 24-48 hours if there is to be any delay in filling your order. Even with our large inventory, back orders can occur. If this happens, we make every effort to immediately obtain the product to fill your order.
Fozzies Wheels, LLC. reserves the right to update, change or modify any product or policy as the company deems necessary without notice. This includes material & specifications. Fozzies Wheels cannot be held accountable or liable for incurring these changes to prior products manufactured. If you have any questions pertaining to our products or policies, please email or fax us.
California Safe Drinking Water & Toxic Enforcement Act of 1986
Some products purchased from our catalog or website contain chemicals known to the State of California to
cause cancer, birth defects, or other reproductive harm.
All correspondence may be sent to:
Steve Fazekas
FOZZIES WHEELS, LLC
8318 Greyhawk Cir
Columbus, OH 43240